When you meet someone like Fiona Frustaci a Bardeau Insurance Broker, you know you are not just in great hands, her high standards for delivering excellent service along with her work ethics are above par and genuine, you can literally feel how much this Broker truly cares. She has worked in
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| Fiona Frustaci Registered Insurance Broker |
this industry extensively when she started out only at 17 years of age as an agent secretary. She was able to draw from her experience, later working at another firm, her professionalism and her business knowledge were highly and expertly developed. Fiona enforces a vast amount of trust infused with integrity, this stemming from a deep understanding of many varying situations; handling each case by case, adding a personal touch with every insurance package. With a tone of delicacy, you feel like you are her one and only client, something I have never experienced when speaking with a Broker. Low and behold as I took my time getting to know this business and Fiona, I too was in need of insurance. Throughout, I had the most pleasurable customer experience.
Fiona is a proud and loving Mother to Candice Born in 1984 and Colin in 1985. Both are highly successful and hardworking. Her daughter has many artistic talents, as well she happily enjoys her career as a Wedding Planner, Fiona then laughs to herself telling me; "I'm not sure where my daughter gets her artistic flair from?" Though as I look around her office there is a decoration of many prestigious awards, certificates and achievements. One that I can tell she is very proud -placing First in a public speaking contest from the Toastmaster Association.
Usually, when getting insurance I would call a 1-800 number, then press #2 to speak with an insurance agent, press #5 to either stay on hold or press #7 to get a call back in 23 minutes. Fiona takes the time to get to know her customers. During one of her business calls, speaking with a client, I assumed immediately she was speaking with an aunt, a cousin or sister. Little did I know that Fiona takes an approach of responsiveness and of assurance. Fiona is never in a rush, her thoughtful way of engaging with her clients is pragmatic and significant to the way she handles her business.
I asked Fiona what her favourite client type is? Her reply was; "I feel the most sympathy when a client calls and is going through a separation or divorce, I lend an ear and am happiest when I can cheer them up with a great insurance, a bit of advice, and friendly support. It makes me so happy that as a Broker, I can make a difference. One of my favourite parts about this business is when I can save client's a money, expressing that she once saved a client $400.00, I am sure this client too, never looked back.
In between client meetings and calls, Fiona lends her support to her husband, taking catering orders and filling them. On the weekends or after hours, you will find this loving duo, at trade shows or at Stayner's Farmers Market, with tastes of Italy. Where Fiona's favourite part of her business is in saving her client's money while making a long-lasting connection. Micheal's favourite flavour is in the mastery and finesse as he cooks up the succulent tastes of Italy. Where his moment to shine is in noticing his customers light up enjoying yummy recipes. Fiona blew me away with her business practice. Her model of delivering outstanding customer service is exceptional, with her friendly and
compassionate heart, you sense that you are her one and only client. I have noticed that for this Broker every day is a celebration, where being honoured with winning awards, receiving high recognition and accolades are steadfast and almost given on a daily basis.
When Fiona is not winning business awards or finding her clients the most outstanding insurance packages, you will find this dynamic businesswoman at home with her most adoring and beloved "Bella" her little dog that when she speaks of her she lights up with joy and love. Congratulations Fiona from Bardeau Insurance Brokerage for winning this month's best business award in Stayner, ON.
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| Fiona Frustaci RIBO Stayner Branch BARDEAU INSURANCE BROKERS Ontario Insurance Network OFFICE: 708-888-8997 CELL: 705-440-7999 206 Stayner, ON L0M1S0 EMAIL: fiona@bardeauinsurance.com WEB: www.bardeauinsurance.com |
